For #Suez_Canal #Damietta #Fayoum #Portsaid #Sadat Residents:
Fiber Misr Systems is Hiring
"Support Resident Engineer"
Duties and Responsibilities:
Receive and handle calls from Customer and NOC
8*5 on premises 1st line support and
Create Tickets on the ITSM system.
Perform 1st line troubleshooting to solve the
Route un-resolved tickets to second tier team.
Follow up ticket and update its status.
Escalate highest severity tickets to upper
Service outages, network performance, and customer tickets.
Bachelor Degree of Engineering.
CCNA is plus
Years of Experience 1-2
Good understanding for network components, Wireless
Good knowledge of different hardware systems (Routers,
Switches, Firewalls, Wireless Networks, Servers, Thin
Good experience in operating systems and office software.
Only Residents of the above Locations will be selected.