وظائف مهندسين ودعم فنى بشركة Dell

Principal Engineer, Enterprise Technical Support

Competitive salary

Cairo, Egypt

Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dell’s customers by resolving their complex IT issues? Within Dell Services, we are looking for a Principal Engineer -TSE IV to join our remote technical assistance team in Cairo, Egypt, as well as providing telephone and email assistance to our European customers as part of the Dell Global Service Desk.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

Applies advanced systems level technical expertise to resolve highly complex systems level customer issues.

Uses independent judgment to accomplish objectives.

Accepts escalations from other technical team members as a subject matter expert, shaping group operations with depth of knowledge.

Works closely with Engineering and other technical business units to increase knowledge and resolve customer issues.

Identifies and provides resolutions to a diverse range of complex technical problems.

Mentors others in providing validated technical information, support process instructions and special support requirements.

Essential Requirements

University education, preferably technical degree and/or Microsoft, Cisco, Unix Certifications

Fluency in English

Highly skilled with NAS storage experience in any the following areas

SMB; Windows; Active Directory;

NFS; HDFS (Hadoop);

Networking:; DNS; Performance troubleshooting

Replication & Backup,

Filesystems

Communication skills.

Isilon Scale Out NAS storage

IT Experience 7+ years

Desirable Requirements

Lab or Implementation skills are a bonus

Fluency in languages other than English is a bonus

DELL EMC Proven Professional Certification

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.