مطلوب ممثل خدمة عملاء بشركة Huawei Egypt
Job Description
Huawei Egypt is hiring Customer Care Representative
Key Responsibilities:-
CCR agents receive various technical requests from the customers through different channels (phone, mail,
and Live Chat). The main process for a CCR implies:
Create the problem ticket, and dispatch it to the corresponding engineer (team) based on product
line;
Ensure that cases are raised within SLA time, and that entitlement check is performed;
Essential Requirements:-
Over 2 years of experience in the Customer Service field;
Excellent command of English is required; French is a plus;
Good knowledge of MS Office;
Candidate specifications:
Agile oriented; focused on delivery and customer first.
Adaptive; responsive for on-demand changes.
Communicative; high communication skills.
Open; collecting feedbacks and defining actions to improve.
Team Player; joining team’s tasks proactively and taking initiative to support others.
Ability to work on shifts.
Ability to work under pressure.
Skills Requirments
- Communicative; high communication skills.
Ads
Job Summary
- Date Posted : 3 years ago
- Job Type : Full Time
- Experiance : 2 year(s)
- Location : Cairo, Egypt
- Gender : Any
About company
- Company Name : Huawei Egypt
Similiar Jobs
+ Browse All JobsDate Posted: 2 weeks ago
Date Posted: 2 weeks ago
Date Posted: 2 weeks ago
Date Posted: 3 weeks ago
Date Posted: 4 weeks ago
Date Posted: 1 month ago
Date Posted: 1 month ago