Care Center Specialist - Nestlé

POSITION VACANCY

Care Center Advisor

POSITION SNAPSHOT

Location: Cairo, Egypt

Company: Nestlé Egypt

Full-Time Contract

Position Summary

The Care Center Advisor is responsible for bringing business benefits to brands & products in terms of services to consumers, consumer understanding, and alternative media to enable more trust and more loyalty. He/she is also responsible for interacting with consumers to provide information in response to inquiries about products and services as well as handling and resolving complaints using the appropriate brand tone of voice inherent to social media.

A DAY IN THE LIFE …

Service Quality Management

• Monitor Omni-Channel Quality.
• Audit CES Related Consumer/User Experience (CX/UX) (e.g. Contact Us Form).
• Survey Brand Service Experience.
  
  

Training Management

• Conduct Product Training.
• Build Soft Skills.
• Develop onboarding programs.
• Execute process training & capability building.
  
  

Knowledge & System Management

• Update product information, Nestlé team addresses and other information related to Care Center.
• Engage OMNI Admin System Updates (e.g. Macros, Scripts, Address Book, Product Catalogue, etc.).
  
  

Innovation/Growth Drivers

• Stay up-to-date with external CES/CX trends (new tools, ideas, services).
  
  

What will make you Successful?

• Bachelor’s degree.
• 2+ years of experience in consumer services area, and/or digital marketing.
• Highly knowledgeable with internet & social platforms.
• Demonstrate strong stakeholder management.
• Fluent in English.