وظائف مهندسين بشركة فودافون
Job Description
Senior Operation Support Engineer
Role Purpose
Providing Global IT support for Vodafone Enterprise & Web Applications for all branches of Vodafone Companies around the world.
Supports Enterprise Web Applications include OneITSM, Central Monitoring Platform, MyVodafone and Digital Experience Layer
Key Accountabilities And Decision Ownership
Maintaining the availability of the applications and their hosted servers (OnPrem or AWS Cloud)
Managing all system components including Apache, AWS hosted Containers.
Troubleshooting & facilitating the Infrastructure and connectivity issues between different service application tiers
Participating on the application deployments (where available)
Providing technical and functional support to the local web administrators for adding or modifying the web contents. Core competencies, knowledge and experience [max 5]:
AWS, Linux/UNIX solid experience
Oracle Database background
Containers knowledge
Apache experience
Shell scripting (Bash, python)
Software or Web development skills are plus.
HP (Microfocus) Operations Bridge Knowledge is a plus
BMC Remedy Knowledge is a plus.
Must Have Technical / Professional Qualifications
Bachelor of computer science / engineering
4-8 years IT Support, system administration, web/software development experience
Strong Troubleshooting and problem solving skills
Strong Conversational English skill both oral and written
Very good analytical thinking skills
Handling multi-tasks
RHCE or AWS certification is a plus
ITIL Or Agile Certified
Key Performance Indicators
Ensure that the technical solution and root cause are clear and logic
Prioritizing and managing several open cases at one time based on agreed Service Levels.
Ensure that all incidents are solved within the agreed SLA
Update the technical documentation and the team knowledge base.
Skills Requirments
- Strong Troubleshooting and problem solving skills
- Strong Conversational English skill both oral and written
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Job Summary
- Date Posted : 3 years ago
- Job Type : Full Time
- Experiance : 4 year(s)
- Location : Cairo, Egypt
- Gender : Any
About company
- Company Name : Vodafone
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