وظائف اخصائي خدمة عملاء بشركة Dell

Responsibilities

If a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What’s more, we report issues to design departments to make sure Dell Technologies continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.

Join us as a a Specialist on our Customer Services team in [Location] to do the best work of your career and make a profound social impact.

Key Responsibilities:

As part of our Customer Services team you will be the customer advocate, ensuring complex issues are dealt with quickly and effectively, while managing the customer’s expectations. You will become an expert in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing best practices with your team.

You will:

Respond to and resolve customer queries through multiple communications channels

Increase customer satisfaction and build loyalty through providing best in class personalized customer support

Provide support to leadership to effectively improve the overall service levels provided to the customer

Have the opportunity to provide coaching, guidance and direction to other team members

Essential Requirements:

Customer focused

Complex problem-solving skills

Ability to articulate and simplify customer issues and solution

Strong communication skills & phone etiquette

Desirable Requirements:

Solid experience in a customer facing role, providing remote IT support