وظائف خدمة عملاء بشركة Hometown Developments

𝐇𝐨𝐦𝐞𝐭𝐨𝐰𝐧 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭𝐬 𝐢𝐬 𝐇𝐢𝐫𝐢𝐧𝐠 Senior Customer Services Specialist.

Work location: Fifth settlement, Cairo, Egypt.

𝐌𝐚𝐢𝐧 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion.

• Document all inquiries, requests, resolutions, and follow-up tasks.

• Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines.

• Display a courteous and empathetic attitude to all customers.

• Perform research to answer customer inquiries and requests.

• Grow existing customer accounts through exceptional customer service and effective sales techniques.

• Meet quantitative performance metrics as outlined.

• Keep customer accounts current by updating databases during calls.

𝐉𝐨𝐛 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

• BSc degree in Business Administration or related field.

• Years of exp: 3 years at least of customer service, Real Estate background is a preferable.

• Experience working with inbound and outbound calls, customer retention, and inside sales preferred.

• Proficient in Microsoft Office.

• Excellent interpersonal and communication skills.