وظائف كول سنتر بمصنع Ariika

Ariika factory is a leading furniture manufacturer in the middle east and located at Obour city is looking to hire call center agents

Job Description

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service

Job Requirements

Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced
Computer literacy
Phone skills, including familiarity with complex or multi-line phone system
Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area