Paymob is Hiring!!
Technical Support Engineer
In the Technical Support Team, you will be instrumental in maintaining strategic relationships with the company clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions, and delivering exceptional service with your technical expertise and strong interpersonal skills.
What you’ll be doing:
- Merchant Relationship: Build and nurture long-term relationships with Paymob clients, serving as their point of contact for technical matters.
- Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through a deep understanding of their integrations and how our products work together.
- Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client-derived insights to enable continuous improvement of our product roadmap.
- Market Intelligence: Stay up to date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.
- 1-3 years of experience in a technical role with experience handling technical internal and external stakeholders. This ideally includes effective presentation skills.
- Bachelor's degree in a relevant field (e.g., Computer Science, Software Engineering, Information Technology) is desirable or equivalent practical experience in internet technologies and technical processes.
- Familiarity with Payments industry regulations and technical frameworks (3DS, SCA,etc).
- Familiarity with API-based integration methods and related tools/frameworks
- Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
- Results-oriented approach with a focus on delivering exceptional customer satisfaction.
- Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.