وظائف أخصائي الخدمات اللوجستية وخدمة العملاء بشركة

We are Hiring!
Logistics & Customer Service Specialist
Job Description
•   Receive the customers’ inquiries from the sales team or the customer directly then issue the Proforma invoice to ensure the collection.
•   Prepare the loading/shipping plan according to the customer delivery plan and the company’s tracks/vessels availability then communicate the delivery plan to the customers
•   issue the sales order and delivery notes to deliver the order according to the customer schedule.
•   Issue and revise the invoices then send them to the finance department for review to be sent it to the customer.
•   Receive the customers’ complaints and discuss them with the customers’ complaints committee to take the proper corrective action.
•   Analyze the customers’ consumption and help forecasting the new quantities for these customers and communicate them to the sales and customer service team.
•   Follow up the collection to ensure that the customer is paying according to the payment terms.
•   Review the shipping firm invoice with the loading plan to determine the shipping cost per product and per customer.
•   Responsible for handling the customer complaints file
•   Responsible for handling the Ex-Work export customer accounts.
Job Requirements
•   B.SC Degree (Logistics is preferred)
•   3 to 5 years of experience in the same position.
•   APICS or other forecasting Certification preferred.
•   MS Office
•   MS Windows
•   Internet Explorer
•   AX Preferred
•   Excellent command of English.
Job Location: Maadi