Technical Support Engineer - Valeo

Job Description

Mission:

• We focus on developing innovative technology and systems that reduce fuel consumption in cars and increase efficiency, while keeping the pleasure of driving.

• Being part of Application/Tooling team in PTS (PowerTrain Systems):- PTS Electronics Product Group designs and makes all the power and control electronics for the Powertrain Systems Business Group, for internal needs and directly for automakers.

• Tooling Team is responsible for developing and maintaining desktop applications that are used through embedded SW V-Cycle to Support teams in Cairo, Cergy, Creteil, Shenzhen and Chennai.

• PTS Software Team is delivering software to most premium Manufactures such as Porsche, Daimler, VW, Audi, PSA, Volvo, Jaguar, Land Rover, GEELY, CHANGAN, Jac.

• PTS Technical Support Engineer shall work excitingly in the following activities and technologies:

• PTS Tooling team develops Desktop applications using state of the art development methodologies that can include Agile Scrum Software development & Automatic Validation.

• PTS Tooling team members have the responsibility to support other PTS teams in France, Germany, China & Chennai

Job Description:

• Technical Support Engineer main mission is to address close coordination with all PTS sub teams

• Understand the different tool chains used within the department and be the first level of interface for any issues raised

• Monitor Jira Tickets and address L1 support within the defined SLA

• Analyze the raised issues and work on solving them.

• Automate any manual work that can be automated.

• Based on the level of the required solution, route the request to the respective domain specialists

Job Requirements:

• B.Sc. in Computer Engineering or Computer Science

• Excellent command of English language is a must.

Technical Support Engineer Qualification:

• From 0 to 2 years of experience in the Technical Support field.

• Excellent Knowledge of Git is a must

• Excellent Problem solving skills is a must.

• Excellent knowledge of any Scripting language.

• Good Knowledge of Java, Javascript

• Knowledge of Jenkins and CI Pipelines is a plus

• Knowledge of OOP, design patterns, C#, is a plus.

• Absorb and Learn new technologies.

• Quick Responsive to requests.

• Customer main focus and customer satisfaction.

• Self discipline and Goal commitment.

• Result oriented.