Technical Support Specialist - Rewaa

Job Purpose:

Rewaa Technology Company is seeking a Technical Support Specialist for a Full-Time position, to assist our customers with technical problems when using our products. Technical Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Key Accountabilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Sales and Marketing teams.

المهارات والخبرة المطلوبة

Requirements And Qualifications

Egyptian Nationality / Current location (Egypt, Alqahirah).

Good experience with Technical Support.

Good knowledge with electronic commerce .

Good experience in accounting.

Competencies

• Proficiency in English and Arabic, speaking and writing.
• Communication skills.
• Excellent time/tasks management.
• Ability to work in a team.
• Ability to use Microsoft Office professionally.

Compensation And Benefits

• Competitive monthly salary.
• 21 working-days annual vacation.
• Stock Option Plan.
• Rewaa is a fast-growing company with great opportunities to develop.