وظائف كول سنتر بشركة Toyota
Job Description
Call Center Executive - Toyota
Call Center Executive
Customer Relations • Menoufia
Experience Needed
2 - 3 Years.
Career Level
Junior.
Job Type
Full Time
Education
Bachelor degree
Job Description
• Receive inbound calls to answer customers' inquiries and provide them with all information needed regarding TEG products and services (Vehicles, Fork-Lift, Maintenance).
• Arrange maintenance appointments at all TEG service centers.
• Conduct follow-up surveys on monthly basis for Sales and maintenance departments to measure the service level provided by TEG to increase customer satisfaction degree.
• Handle any customer`s complaint directly or through direct it to the Customer Executive in each branch.
• Maintain and update the customer database on regular basis.
• Prepare monthly reports to analyze customer inquiries about TEG products and numbers for maintenance reservations at each service center.
• Arrange maintenance appointments at all TEG service centers.
• Conduct follow-up surveys on monthly basis for Sales and maintenance departments to measure the service level provided by TEG to increase customer satisfaction degree.
• Handle any customer`s complaint directly or through direct it to the Customer Executive in each branch.
• Maintain and update the customer database on regular basis.
• Prepare monthly reports to analyze customer inquiries about TEG products and numbers for maintenance reservations at each service center.
Job Requirements
Residence Address: Sadat Menoufia
Experience | From 2-3 years
Education | Bachelor's degree
Required Skills :
Excellent communication skills
Listening skills
Problem-solving
Customer service orientation
Attention to detail
Adaptability
Teamwork
Stress tolerance
Experience | From 2-3 years
Education | Bachelor's degree
Required Skills :
Excellent communication skills
Listening skills
Problem-solving
Customer service orientation
Attention to detail
Adaptability
Teamwork
Stress tolerance
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Job Summary
- Date Posted : 11 months ago
- Job Type : Full Time
- Experiance : 2 year(s)
- Location : al-Minufiyah, Egypt
- Gender : Any
About company
- Company Name : Toyota
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