وظائف دعم فنى بشركة A1Softech

We are hiring!
 Technical Support
Key responsibilities::
• Company application administration; Deploy, configure, integrate and test the implemented solution based on Technical and Business requirements.
• Company application troubleshooting and supporting during UAT and production.
• Execution of DB scripts/extracts as needed.
• React to High Severity issues technical situation that requires immediate attention.
• Work with multiple teams for successful resolution of issues and incidents.
• Self-motivated professional to work with minimal direction with effective time management skills
• Open to flexible working conditions including after-hours scheduled application maintenance and support
• Support daily operation
• Give advisory to product and operation team.
• Ability to read and understand job-related materials such as instructions, specifications, references and manuals
• Ability to investigate, analyze information and to draw conclusions in order to troubleshoot issues
• Ability to learn and support new applications
• Ability to work independently or as part of a team
• Providing technical support to teams within the organization, and to external clients when required
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
• Maintaining and updating technical documents and procedures
• Identifying and resolving technical issues
• Preparing maintenance plans and upgrading schedules for the organization's systems
• Developing reports for teams across the business 

Typical skills, and background::
• Bachelor's degree of Engineering or Computer Science.
• Relevant (1-4) years of experience
• Experience in relational database Engines (SQL Server, Oracle, etc).This includes the ability to write SQL queries and In-memory DB (preferred Redis).
• Microservices Spring-boot
• Basic knowledge in Application Servers ( IBM , Websphere, Oracle WebLogic, Tomcat Server, Apache Web Server, Microsoft IIS Web Server).
• Solid experience in cloud computing platform (Microsoft Azure is a plus)
• Business Intelligence knowledge is a plus
• Deploying and configuring application.
• Analyzing system logs and identifying potential issues with systems.
• Having experience with Windows, LINUX, Micro Services, and Cloud environment.
• Java 8, and preferred (Kotlin JVM)
• Containers docker, K8s and (OpenShift is preferred)
• Azure DevOps, git repos and CI/CD pipelines
• Ability to Work Under Pressure
• Strong Analytical and troubleshooting skills
• Innovative thinker
• Strong communication skills
• Excellent attention to details