Customer Relationship Officer - EG BANK 

JOB PURPOSE
The Customer Relationship Officer is responsible for marketing and selling the bank’s products and services through direct and cross selling techniques while maintaining a high quality service. In addition to developing relationships with customers and ensuring that their profiles are up to date.

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MAJOR RESPONSIBILITIES AND ACOUNTABILITIES
Identifies customer needs and fulfils it with proper bank’s products or services
Handles customers’ requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of  their full satisfaction
Promotes and sells the bank’s products and services to achieve the yearly set targets
Ensures that brochures are up to date and in place
Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures
Uses cross-selling techniques with EGBANK existing customers
Adheres to Branch Operating Model
Ensures that customers’ profiles are updated through implementing the KYC principle (Know Your Customers)
Migrates customers to various channels (ATM, cheque deposit box)
Carries out any task requested by the Senior Relationship Officer and the Branch Manager
Makes calls upon request to EGBANK existing clients
 

JOB REQUIREMENTS

Desired education : Bachelor degree in finance or business administration
Languages : Fluent in English and Arabic (Writing and speaking)
Ideal experience : 1 – 3 years of experience in customer service or any related