وظائف كول سنتر بشركة Chestertons Egypt

We’re hiring Call Center Representatives!

The successful candidates will act as a liaison between our company and its current and potential customers. They will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Duties & Responsibilities:
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Job Qualifications:
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills, along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Bachelor's degree in any related field
• Fluent in English & Arabic