وظائف الدعم الفنى لتكنولوجيا المعلومات بشركة سيجما للصناعات الدوائية

Sigma Pharmaceutical Industries in Quesna Menofia, Egypt, is seeking to hire the following:
IT Technical Support

Job Description
• Provide IT Support such as Active Directory, Windows and Network connectivity.
• Acts as a First point of contact, providing technical support to End-User as per IT related issues.
• Coordinate with Backend support staff.
• Hands-on experience with Windows OS Installation, Troubleshooting, Performance tuning, Monitoring, Applying Service Pack and Windows Updates.
• Responsible for the Installation of new and used hardware units and components and cctv systems.
• Responsible for incident investigation, diagnosis and recovery within the defined service levels.
• Coordinate activities with help desk, network services, or other information systems groups.
• Responsible for Installing Desktop Computers, laptops, printers, and scanners.

Skills
• 2+/- years experience in IT Technical Support/ Service desk/ Helpdesk roles.
Education and Certification:
• Preferred ITIL Foundation certified
• Preferred A+ Certified
• Preferred MCSE –Microsoft Certified Solution Expert.