Role Details – Key Responsibilities and Accountabilities:

• Maintain high levels of customer service in accordance with SLAs and provide consistent, timely and accurate delivery of services to clients through managing daily operational activities
• Provide on the job training and guidance to accountants to optimize performance including monitoring workloads to ensure timely completion of activities
• Ensure customer billing and reporting activities are carried out accurately and within defined deadlines
• Conduct regular review of policies and procedures to identify & overcome process gaps
• Ensure system jobs are scheduled in accordance with set timeframes after required checks have been completed
• Ensure all accounting records by filing source documents and other documentation. These are to be made available as and when requested
• Ensure customer reconciliations are prepared timely and as per internal corporate policy
• Coordinate external & internal audit reviews
• Help execute approved improvement initiatives and training
• Review and approve Sales Orders in ERP per site based on site reports - pull reports from POS as needed
• Ensure correct accounting for Redemption Order / Vouchers / Coupons / rebate orders
• Reconciliation for the journal entries passed in ERP with information recorded in POS
• Reconciliation for the journal entries passed in ERP with information recorded in POS
• Invoicing customers and respond to inquiries about bills/invoices
• Receive direct customer remittances in collection bank account
• Post cash receipts into Customer sub ledger and settle outstanding invoices
• Send requests for balance as per audit requirements
• Customer reconciliations to be done on an annual basis or when the  balance  confirmation request  is requested either by auditor or by the Customer
• Respond to customer inquiries about payments received. All the queries or escalations will be communicated through BU SPOC
• Record Keeping and Maintenance (except redemption vouchers as part of invoice to be sent out with invoice copy to partner)
• Transfer invoice information to GL (month end) - make entries into ERP
• Reconcile and resolve deductions/ underbank- discounts and claims
• Maintain O2C SOPs documentation up to date

Financial KPI’s

• Timely and accurate cash and credit card reconciliation
• Timely and accurate revenue booking
• Timely and accurate AR invoice processing & cash allocation

Personal Characteristics and Required Background:

Skillset (job specific technical skills and behavioral competencies needed)

• Advanced MS Word, Excel and PowerPoint experience
• Able to meet short deadlines
• Able to deliver quality work under pressure
• Analytical & Numerical skills, Attention to detail
• Strong customer service skills
• Good written & oral communication skills - Fluent English
• Organizational skills
• Team building perspective
• Go getter attitude
• Process improvement outlook

Minimum experience

• Minimum 3/4 years’ experience working in Finance Department including some experience within OTC function
• Minimum 4/5 years’ experience working in Finance Department including some experience within OTC function along with experience as team leader
• Experience of working on Oracle  preferred

Minimum Qualifications/education

• Bachelor’s degree in Finance/Accounting is a must
• Part Qualified Accounting Qualification