وظائف خدمة عملاء بشركة TBS Holding

TBS Is Hiring:

Customer Service SectionHead
With the following Requirements: -
· Bachelor’s degree
· 3+ years of supervising / management experience in customer service field.
• V.Good to Excellent in Microsoft Office ( Word, Excel…….etc.)

Responsibilities:-
• Overseeing the customer services teams
• Training and managing Customer Service Assistants and Representatives
• On-boarding and training new employees
• Setting customer satisfaction targets and working with the team to meet targets consistently
• Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
• Creating customer loyalty programs to increase revenue and improve client retention
• Establishing customer service policies and procedures
• Staying updated on developments in the customer services field
• As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities
• Managing the order processing system