وظائف دعم فنى بشركة NOOR

We are hiring consumer technical support

About the role:
A Consumer Technical Support Engineer will deliver technical help and support to ADSL customers through phone calls and e-mail communications.

Requirements:
– Bachelor degree (Engineering, Network, Computer science).
– CCNA & Network fundamentals
– 0-2 years of experience.

Skills:
Attention to detail and good problem-solving skills.
Very Good written and verbal communication.

Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
The capacity to work well within a team.
Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
The ability to prioritize your workload.
Outstanding listening and questioning skills.

Key Accountabilities:

· Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more;
· Follow standard processes and procedures;
· Do initial steps with the customers to solve or determine the physical problems.
· Troubleshooting with the customers the Logical cases, static subnets issues & basic hosting problems.
· Creating trouble ticket to document the customer complaint with the troubleshooting steps done and redirect it to CTS2 team.
· Following up with the customers after receiving the tickets from CTS2 team.
· Determine the outage and service degradation issues based on customers’ complaints analysis and escalating that to CTS2 team.
· Handling Customers calls within the effective defined Quality

Location: North Tower, Galleria40, Sheikh Zayed