وظائف خدمة عملاء بشركة Diversey
Job Description
Customer Service Rep - Diversey
Principal Accountabilities
- Communicate with customers and manage internal accounts on a day-to-day basis, dealing with all enquiries and queries in a helpful, proactive and responsive manner.
- Ensure that orders are processed, accurately, and efficiently
- Ensure that any queries are dealt with in a timely manner
- Ensure that the complaints are solved in a timely manner, and solution confirmed to the customer.
- Answer the telephone calls internal and external, and treat all of them in a collaborative and efficient way.
- Responsible for customer satisfaction and loyalty for the area in charge of.
- Ensure to permanently have a collaborative approach with peers and other functions.
Senior Responsibilities
- Employees in this position are managing orders or complaints / credits and are also responsible for one of the following: -
- training (ERP, SAP, CSE, etc), user groups member
- product expert
- account expert (managing a top 20 customer)
- multi-division or multi-country (with more than one language)
- e-business
- Export specialists
- Full Time complaints handling.
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Job Summary
- Date Posted : 1 year ago
- Job Type : Full Time
- Location : Cairo, Egypt
- Gender : Any
About company
- Company Name : Diversey
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