وظائف خدمة عملاء بشركة Diversey

Customer Service Jobs Cairo, Egypt Full Time

Job Description

Customer Service Rep - Diversey

Principal Accountabilities

 

  • Communicate with customers and manage internal accounts on a day-to-day basis, dealing with all enquiries and queries in a helpful, proactive and responsive manner.
  • Ensure that orders are processed, accurately, and efficiently
  • Ensure that any queries are dealt with in a timely manner
  • Ensure that the complaints are solved in a timely manner, and solution confirmed to the customer.
  • Answer the telephone calls internal and external, and treat all of them in a collaborative and efficient way.
  • Responsible for customer satisfaction and loyalty for the area in charge of.
  • Ensure to permanently have a collaborative approach with peers and other functions.

 

Senior Responsibilities

 

  • Employees in this position are managing orders or complaints / credits and are also responsible for one of the following: -
  • training (ERP, SAP, CSE, etc), user groups member
  • product expert
  • account expert (managing a top 20 customer)
  • multi-division or multi-country (with more than one language)
  • e-business
  • Export specialists
  • Full Time complaints handling.

you can apply through this link :

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Job Summary

  • Date Posted : 1 year ago
  • Job Type : Full Time
  • Location : Cairo, Egypt
  • Gender : Any

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