GNetworx is hiring:-
IT Technical Support Field Engineer
Experience at least 2 Years
5 working days
•Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
•Respond to queries on-site or remotely.
•Respond to Ticketing System within the defined SLA.
•Guide users through the problem-solving process.
•Install, modify, and troubleshoot technical issues.
•Resolve problems by running diagnostic programs.
•Install computer peripherals for users.
•Follow up with users to ensure the issue has been resolved.
•Gain feedback from users about computer usage.
•Identify and escalate situations requiring urgent attention.
•Bachelor's degree in computer science or any relevant field
•Good command of both written and spoken English is a MUST.
•Basic knowledge of operating systems like Linux and windows is a plus.