We are hiring “Senior Technical Support Engineer”
Degree in computer science or information technology. Creative Problem Solving & Decision Making. Proven ability to work effectively in a team setting as well as independently with minimal error and guidance. Pass Practical technical Exam. One or more of the following certifications is preferred: A+, N+,MCSE,CCNA. Ability to define, manage, and resolve desktop system problems and related network issues. Good Knowledge in maintaining and supporting Virtual Desktops in VMWare . Understanding of Active Directory, Windows GPO, WINS, DNS, DHCP, and TCP/IP and commands. Good understanding of different computer systems, mobile devices and other tech products. Proficient in Microsoft Office and Office 365 for Windows Proficiency in English. Excellent communication skills. Strong interpersonal and Excellent Customer Service Skills (internal customer facing role). Ability to communicate a technical message to a non-technical audience, focusing on managing customer expectations. Experiences in Laptop/Desktop Hardware/Software fix. Very Good Experience in troubleshooting Windows OS. Very Good Knowledge of LAN Network Setup and installation. Very Good Knowledge in WIFI configurations. Good understating in Scripts and office automation.