وظائف كول سنتر بشركة فورى

Fawry Microfinance is hiring “Call Center Manager” with the below qualifications:
Requirements:
1-    University Degree Bachelor of business management, communication, or related field
2-    8-10 years of experience & 3-5 in managing call center unit. İs a must
3-    Ability to lead a team not less than 20 employees is a must
4-    Hands on experience in developing call center unit KPIs
5-    Results Driven (results based on specific efficiency and productivity KPIs within predefined time frames)
6-    Developing and Supporting the Team (Actively improves others’ skills, cooperate effectively, diplomatic conflict handler).
7-    Integrity (Mutual trust, consistent with company ethics and values)
8-    Excellent team player with strong interpersonal skills who fully participates in and supports Fawry initiatives
 
Job Description:
1-    Assist in the recruitment and selection of staff for the center
2-    Develop and implement a customer service strategy which provides total customer satisfaction and meets corporate objectives.
3-    Develop and implement all necessary processes and procedures to ensure the achievement of high productivity with world-class quality processes and continuous improvement
4-    Develops objectives/targets for the Contact Center function and ensure that they are translated into clear instructions and guidelines.
5-    Manage & monitor the overall performance and achievement of the Contact Center objectives 
6-    Ensures effective and accurate development and utilization of contact center systems and applications as well as the quality of information captured on systems