وظائف مهندسين بشركة مايكروسوفت

Technical Support Engineer - Microsoft

Responsibilities

Your Responsibilities

• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications

Language Qualification

English Language: confident in reading, writing and speaking.

German / French / Italian is a plus

Qualifications

We are looking for candidates who have a growth mindset and strongly believe that knowledge can be developed with effort and persistence.

It will be considered a plus, if you have good understanding and experience with the following products and technologies:

• Network concepts (DNS, network protocols, IPs and ports, etc.) 
• OS basics (Registry, Processes, Rights and Permissions, etc.) 
• Active Directory (Authentication Protocols, PKI) 
• Exchange/ Outlook 2010/2013/2016 (architecture, troubleshooting, design, administration)
• Migration to Exchange Online