وظائف كول سنتر بشركة نسلة
Job Description
Call Center Agent - Nestlé
Position Snapshot
Location: Cairo, Egypt
Company: Nestlé Business Services
Full-time
Position Summary
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
To handle incoming calls and respond to emails and contact us "Website" requests covering the following services: Lead qualifications and Technical machine assistance, Order capturing. As well as conducting survey and service satisfaction assessments and creating quantitative and qualitative insightful reports covering all mentioned services
A day in the life of...
- Handle incoming calls and respond to emails and contact us "Website" requests
- Guide Nestle Professional customers through complains handling and other queries regarding Nestle products range and services.
- Ensure cases are followed up with operational team on time resolving.
- Handling received engagement to MENA region Consumer Care Center for different contact reasons and through various channels (Phone, Emails, Contact us forms)
- Conduct Consumer/Customer satisfaction surveys.
- Publishing daily dashboard operational reports
- Create Campaign based analysis reports
What Will Make You Successful
- Minimum 0:2 years of experience in Customer Service
- An experience in call center would be a plus.
- Fluency in English is a must
- Strong communication skills
- Strong analytical Skills
- Ability to work in a challenging environment
- Can apply the Proactive Cooperation mindset on his/her daily tasks
- Proficient use of Microsoft Office
Ads
Job Summary
- Date Posted : 1 year ago
- Job Type : Full Time
- Location : Cairo, Egypt
- Gender : Any
About company
- Company Name : Nestlé
Similiar Jobs
+ Browse All JobsDate Posted: 3 days ago
Date Posted: 1 month ago
Date Posted: 2 months ago