وظائف خدمة عملاء بشركة Philips

Customer Service Jobs Cairo, Egypt Full Time

Job Description

Customer Service Support Officer - Philips

Job TitleCustomer Service Support Officer - Fixed-Term

 

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

  • Answer customer calls and register them in the service management system

  • Manage the progress of the customer call and escalate if service levels are in danger

  • Create a T&M quote based on requested services from a customer

  • Get T&M quote approved by District Operations Manager, Team Lead or Account Manager CS

  • Send the approved T&M quote to the customer

  • Manage work in progress by reviewing the status of all service work orders and take appropriate actions to push service work orders to the next status

  • Review the service work order when it has the status confirmed

  • Settle cost against FSE work center and create a time & material Invoice

  • Settle cost against a contract or warranty and discuss issues with the involved FSE’s and the Team Lead Field Services (or Services Delivery Manager) in the district

You are a part of

An organization with an incredible diversity of nationalities, skills, backgrounds, functions and challenges. At Philips we have opportunities for graduates as well as experienced professionals in everything from applied research to marketing and sales in over 100 countries. We’re a fascinating company to be part of, with a strong emphasis on cultural awareness, mutual understanding and out-of-the-box thinking..

To succeed in this role, you’ll need a customer-first attitude and the following

  • Vocational level education or Bachelor's degree

  • 2-3 years of professional experience in Customer Services or Customer relations

  • Collaborative approach, able to work with multiple stakeholders

  • Strong organization skills

  • Good customer service and communication skills would be welcome

  • Fluent in English, verbal and written in addition to local language

 


you can apply through this link :

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Job Summary

  • Date Posted : 1 month ago
  • Job Type : Full Time
  • Experiance : 2 year(s)
  • Location : Cairo, Egypt
  • Gender : Any

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