وظائف خدمة عملاء بشركة الشايع جروب

Customer Service Jobs Cairo, Egypt Full Time

Job Description

Call Centre Agent - Corporate Customer Service - Alshaya Group

  • Answer and handle all feedbacks received from different channels according to the contact center procedure
  • Comply to the floor management instructions towards better KPIs
  • Full compliance to the Contact Centre code of conducts in the manner of attendance, pause sessions and daily/weekly/monthly targets. Achieve the daily/weekly/monthly personal productivity KPIs
  • Apply the elements of building positive rapport with different types of customers over the phone
  • Adherence to CC schedule- shifts/ Weekends/ public holidays
  • Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ , OMS, COMS, etc,.)
  • Promote the department CES during calls which leads to service improvement
  • Understand & effectively deal with job stress and unsatisfied customers
  • Attend training courses scheduled by the department
  • Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards
  • Follow up on pending tasks when needed

 


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Job Summary

  • Date Posted : 1 month ago
  • Job Type : Full Time
  • Location : Cairo, Egypt
  • Gender : Any
  • Application Deadline Date : Aug 26, 2022

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