Account Manager - Hilton 

An Account Manager analyses local market trends and competitor activity to generate new future business for the hotel.

What will I be doing?

Responsibilities

Specifically, you will be responsible for performing the following tasks to the highest standards

As Account Manager, you analyses local market trends and competitor activity to generate new future business for the hotel.

• Analysis local market trends and competitor activity to identify new business leads
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
• Negotiate room rates/packages with corporate clients
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Work within current business strategies and recognising potential opportunities
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
• Attend Sales events, as required
• Answer customer queries in a prompt and professional manner

What are we looking for?

Skills

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow

An Account Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure and under own initiative
• Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives