SIGMA IT is hiring an “IT Technical Support” for one of the #IT_Vendors in Egypt as the following requirements :
Roles and Responsibilities of the Physical Handling Team
Physical Handling of Devices Assets:
Maintaining machines in good working order.
Facilitating hardware repairs where necessary. (Shipping/Receiving of equipment, managing repair vendors).
Keeping stores in working order – Access control and security checks.
Receiving of new stock into stores – formatting – reimaging – preparation of machines.
Scrapping: Raising of POs – facilitation with scrap vendor.
Handover to stand-in when needed.
Accountability for the machines in the stores. Assist with Asset Tracking where needed. Interlocking with Business Controls, Security, and Finance Teams where needed.
Assist in special projects where needed.
Virtual Handling of Devices Assets:
Use of Global Inventory tracker (GIT) and ServiceNow Asset Management tools – must match stores inventory. Timeous updates.
e-AMT – is not the responsibility of Physical Hands, however, interaction with DRT and GFA teams will be needed.
Issuing of machines ONLY through valid Request ID via GIT/ServiceNow.
Receiving of machines into GIT when the machine is returned to stores.
Issuing of machines from GIT when a machine is handed over to the employee.
Daily check of Requisitions page in GIT with adherence to SLAs for setup – handover of machines to the employees.
Maintain Metrics for Issuing/Receiving/Repairing/Scraping of machines.
Directing customers to the Devices page.
Courteous and Respectful interactions with customers and colleagues.
Handing over of assets to both New and Existing employees.
Business Controls Compliance:
100% accuracy of GIT to Stores to e-AMT wherever possible.
Timeous and truthful responses to W2W and RIC requests that come from Business Controls Team.
Deadlines for W2W to be met if the extension is needed – this needs to be discussed prior to the original deadline day.