وظائف خدمة عملاء بشركة RATP Dev

Customer Service Jobs Cairo, Egypt Full Time

Job Description

Customer Service Agent - RATP Dev

JOB PURPOSE: 
The Customer Service agent is responsible for selling tickets/subscriptions, welcoming, and advising customers and accompanying them during the purchasing process. Prospecting for customers, managing customer movements in front of the sales office. Providing after-sales service to customers.
 

RESPONSIBILITIES/DUTIES 

  • Maintain positive, empathetic, and professional attitude toward customers always.
  • Respond promptly to customer inquiries.
  • Acknowledge and resolving customer complaints.
  • Know our products inside and out so that you can answer questions.
  • Process orders, forms, applications, and requests.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinating with colleagues as necessary.
  • Provide feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
QUALIFICATIONS:

  • Min. Vocational Diploma or any suitable education level.

KNOWLEDGE:

  • Basic knowledge about customer service.

EXPERIENCE:

  • An experience of 1 to 2 years in a customer service or retail.

DESIRED BEHAVIORS 

  • Ability to handle stress and critical situations.
  • Ability to work as a part of a team.
  •  Attentive to details.
  • Flexibility to work on shift patterns based on the roster
  • Good communication skills, both written and oral.
  • Ability to remain calm, speak softly and express themselves clearly and effectively, especially in difficult situations.
  • System oriented.
  • Demonstrates rigor in the execution and application of instructions and procedures. strictly adhere to rules of conduct and procedures.

you can apply through this link :

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Job Summary

  • Date Posted : 2 months ago
  • Job Type : Full Time
  • Experiance : 1 year(s)
  • Location : Cairo, Egypt
  • Gender : Any

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