وظائف خدمة عملاء بشركة RATP Dev
Job Description
Customer Service Agent - RATP Dev
JOB PURPOSE:
The Customer Service agent is responsible for selling tickets/subscriptions, welcoming, and advising customers and accompanying them during the purchasing process. Prospecting for customers, managing customer movements in front of the sales office. Providing after-sales service to customers.
RESPONSIBILITIES/DUTIES
- Maintain positive, empathetic, and professional attitude toward customers always.
- Respond promptly to customer inquiries.
- Acknowledge and resolving customer complaints.
- Know our products inside and out so that you can answer questions.
- Process orders, forms, applications, and requests.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinating with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
QUALIFICATIONS:
- Min. Vocational Diploma or any suitable education level.
KNOWLEDGE:
- Basic knowledge about customer service.
EXPERIENCE:
- An experience of 1 to 2 years in a customer service or retail.
DESIRED BEHAVIORS
- Ability to handle stress and critical situations.
- Ability to work as a part of a team.
- Attentive to details.
- Flexibility to work on shift patterns based on the roster
- Good communication skills, both written and oral.
- Ability to remain calm, speak softly and express themselves clearly and effectively, especially in difficult situations.
- System oriented.
- Demonstrates rigor in the execution and application of instructions and procedures. strictly adhere to rules of conduct and procedures.
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Job Summary
- Date Posted : 2 years ago
- Job Type : Full Time
- Experiance : 1 year(s)
- Location : Cairo, Egypt
- Gender : Any
About company
- Company Name : RATP Dev
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