وظائف مهندسين بشركة Living Stones Group

Living Stones Group for Information Technology & Services is now hiring:

Technical Support Engineer

Responsibilities:
• To provide a professional first point of contact for the Customer.
• To accurately log all incidents/ inquiries in a timely and effective manner.
• Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/ products utility program wherever possible.
• Provide continual updates to the Customer and use internal escalation process when necessary in order to meet contractual and performance objectives.
• To resolve by himself most of the incidents on all Services.
• To own the incident management from creation to resolution.
• Document all troubleshooting and incident management actions via the ticketing systems.
• To ensure on time resolution, by escalating to the appropriated experts and management when necessary.

Qualifications:
· A bachelor’s degree in computer science, communication Engineering or related technology field
· 3 to 5 years of relevant experience.
· Certified CCNA is required.
· Strong Knowledge of Linux and Microsoft 365.
· Excellent communication and time management skills.