Customer Service - HSBC Bank

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Collections Financial Advisor (Voice)

Principal responsibilities

• Manage a portfolio of live, current and overdue debit balance customer accounts through inbound/outbound calls and other communication channels.
• Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit.
• Processing customer payments, account adjustments and customer refunds where appropriate.
• Resolve queries in a timely and satisfactory manner.
• Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the collections process as smoothly as possible.
• Facilitate and record escalations to the Collections Manager.
• Perform against targets individually whilst contributing to the overall productivity of the team.

Requirements

Requirements

• Bachelor's degree 
• Work experience not essential.
• Ability to speak, understand and communicate in English fluently.
• Ability to write business letters and reports.
• Excellent conversational / telephone skills.
• Ability to learn quickly, retain and transfer knowledge appropriately.
• Ability to understand and interpret numeric data.
• Flexibility to work in shifts.
• Ability to build rapport with and relate to a wider range of people.
• Good MS Office Skills (Excel, PowerPoint, Word)

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.