وظائف دعم فنى بشركة Qsource

وظائف دعم فنى بشركة Qsource

Technical Support Jobs Cairo, Egypt Full Time Applications : 1

Job Description

Qsource is hiring Technical Support for an International Company working in the Pharmaceutical field located in New Cairo.
Job Requirements:
– Bachelor’s degree
– Minimum 1-2 years of experience
– Helpdesk and customer service background (First line support )
– Prefer Masr El-Gedida, New Cairo, Nasr City
– Graduated from Computer Science or related
– Very-Good command of English
– V.Good in MCSA
– Good in CCNA
– Good communication skills
Job Description :
• Provide first-line support on issues related to Operating system, connectivity, MS office including MS Outlook, Meeting room systems, and Office IT equipment.
• Log IT ticket for incidents and follow thru to resolution. Update ticket details as incidents are managed until completion. Regularly review incident tickets and improve FCR (First Call Resolution).
• Responsible for the day-to-day IT operations, scheduling, and technical support of the company’s infrastructure and computers, etc.
• Support the company’s WAN & LAN environment and coordinate with Global & local vendors for support. Work with in-country telecom providers to review and select the best connectivity (Internet, WAN & Mobile services) solutions.
• Accountable for support and maintenance of printers, Meeting room automation, Video Conference systems, Telephone systems, Digital Signage system, and access control systems.
• Act as the primary contact for our customers as the “face of IT”
• Promoting a welcoming and engaging service/environment to make sure we deliver an excellent customer contact experience
• Analyze the customer’s needs utilizing analytical skills to develop appropriate and innovative solutions as required
• Triage technical queries and identify if the issue can be resolved quickly within an appropriate time frame
• Liaise with other IT Teams, as necessary in order to resolve faults, keeping the customer fully updated on the next steps
• Ensure all customer interactions are recorded as tickets within ServiceNow
• Make sure escalations are dealt with, managed, and minimized whilst remaining calm in situations of conflict
• Process any returned IT equipment in accordance with Asset Management obligations
• Ensure the onsite & service desk service is running in accordance with the global SOP
• Support the local onboarding and offboarding IT processes to assist with driving a successful IT experience

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Job Summary

  • Date Posted : 2 years ago
  • Job Type : Full Time
  • Experiance : 1 year(s)
  • Location : Cairo, Egypt
  • Gender : Any

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