وظائف خدمة عملاء بشركة هواوى
Job Description
Huawei is hiring
Customer care
Responsibility’s :
· Handle Customer enquiries and make simple trouble shooting steps to validate customer faults according to latest official service notices
· Register all customer /product info into different system
· Follow Up standard operating procedures for handling customer devices according to guidelines
· Achieve/improve targeted Customer satisfaction scores [on both personal & store levels]
· Achieve/improve service KPIs 1HR,TAT,Return [on both personal & store levels]
· Flexibly adapt to different operating procedures and policies
· Ensure applying Customer data & privacy protection policies
· Be aligned with latest products/service updates released via different official channels
Skills:
· High communication and problem solving skills
· very Good command in English, also well presented
· good command in Microsoft word, Excel ,ppt ,outlook
· If you have phone or tablet or PC repair experience will be better
· English can be the working language
Location Cairo, Giza , Egypt
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Job Summary
- Date Posted : 2 years ago
- Job Type : Full Time
- Location : Giza, Egypt
- Gender : Any
About company
- Company Name : Huawei
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