Support Engineer - Microsoft

Responsibilities

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, customer expectation mgmt., etc.)Identify cases that require escalation (either technically or strategically) and assure correct stakeholder(s) are engaged in a timely manner using established processesLeverage the latest appropriate tools and available insights to educate and empower customers to self-help and deflect future casesCreate and maintain incident management requests to product group/engineering groupMay contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience via feedback to correct stakeholdersProvide ramp activities, knowledge sharing, technical coaching and mentoringDrive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications

Qualifications

Language Qualification

English Language: fluent in reading, writing and speaking.

Required

BA/BS degree or EquivalentExcellent understanding of Database concepts and deploymentsStrong Relational Database Management System (RDBMS) knowledge and experience.Hands on experience on SQL DBA activitiesExperience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL languageExperience troubleshooting SQL Server 2008 R2, 2012, 2014, 2016, 2017 & 2019 or Open-Source Databases like MySQL, Postgre SQL, etc.,Solid knowledge on performance tuning and database design, T-SQL languageExperience in capacity planning, sizing SQL Server environments and high availability configurations like clustering and availability groups will be an advantage.Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutionsIndustry experience with Microsoft Server products, network connectivity, UNIX or other operating systems, migrating databases to the cloud or upgrading from one version of Microsoft SQL Server to a higher version.Excellent Communication Skills - verbal, listening, and written (including technical writing).Passion for technology, lifelong learning and professional development.

Other experience: OptionalData Sources: mongodb, cloudera, teradata, Oracle, DB2Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)