وظائف خدمة عملاء بشركة BASF

Customer Service Jobs Cairo, Egypt Full Time

Job Description

Customer Service Officer - BASF 

Job Scope-

  • Take full ownership/responsibility and ensure that all back office processes from customer order receipt to payment receipt.
  • Ensure a customer focused business environment, taking BASF’s business interests into account.
  • Customer contact person.
  • Adherence to and compliance with all BASF guidelines and procedures.

Strategic And Operational Responsibilities-

  • Order processing of all transaction type orders and order confirmations to customers.
  • Coordination with sales for Order Backlog Management.
  • Proactive order monitoring and keeping customers updated with regular information pertaining to orders and shipments.
  • Preparation and organization of any kind of necessary license and registration documents to have the orders released.
  • Receivables Management- Monitoring customer over dues, resolving account
  • Follow up of the transport phases from the system and also with the local agencies of the carriers and keeping the customers updated
  • Follow up of the documentation and managing the corrections if needed
  • Posting of the docs to the customer as per the payment term
  • Process Non Conformances (NCM) as agreed with the related Sales Dept.
  • Regular information exchange with sales departments
  • Files all relevant documents
  • Consolidation of monthly forecasts for BCT region
  • Update of APO system
  • Monthly reports prepared for sales
  • Reporting extraordinary situations
  • Acting as the back-up of sales executives
  • Preparation of price offers, documentation in relevant systems, follow-up and update of dealer/customer price lists, preparation of necessary documents for tender
  • Follow-up of samples’ results (business potential)
  • Creation of new customer data, world account registrations, coface limit applications of new customers
  • Preparation and organization of annual import & export license and registration documents (Health certificates, CEP, DMF, etc)
  • Coordination of departmental exhibition/customer events, internal events, promotional and PR related activities
  • Coordination of customer surveys

Qulaifications-

  • Bachelor Degree or equivalent qualification
  • 2-4 years of working experience in Supply Chain or Logistics.
  • Excellent IT Literacy level. (SAP User)
  • Fluent English (written and oral)
  • Strong interpersonal/organizational skills

General Responsibilities-

  • Communication with the customers / colleagues in order to maintain and sustain good relations
  • Active representation of BASF’s interests.
  • Setting an example and communicating to corporate values and principles of the BASF Group.
  • Contribution to maintaining the long-term competitiveness of the BASF Group.

EHS and Information protection-

  • Live and promote "we never compromise on safety". Follow all environment, health and safety related precautions
  • Business related information and documents should be protected against misuse or loss by appropriate Information protection measures

Compliance and Code of Conduct-

  • Actively represent BASF Group interests and act as a role model with regards to Compliance and Code of conduct, ensure adherence to legal regulations and the company’s internal guidelines as well CORE values and principles.

Strategy related focus-

  • Be aware and support the implementation of the company strategies (both Global and Regional level) within one’s scope of responsibility

Skills Requirments

  • Excellent IT Literacy level. (SAP User)
  • Fluent English (written and oral)
  • Strong interpersonal/organizational skills

you can apply through this link :

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Job Summary

  • Date Posted : 1 month ago
  • Job Type : Full Time
  • Experiance : 2 year(s)
  • Location : Cairo, Egypt
  • Gender : Any

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