Customer Service Officer - BASF 

Job Scope-

• Take full ownership/responsibility and ensure that all back office processes from customer order receipt to payment receipt.
• Ensure a customer focused business environment, taking BASF’s business interests into account.
• Customer contact person.
• Adherence to and compliance with all BASF guidelines and procedures.

Strategic And Operational Responsibilities-

• Order processing of all transaction type orders and order confirmations to customers.
• Coordination with sales for Order Backlog Management.
• Proactive order monitoring and keeping customers updated with regular information pertaining to orders and shipments.
• Preparation and organization of any kind of necessary license and registration documents to have the orders released.
• Receivables Management- Monitoring customer over dues, resolving account
• Follow up of the transport phases from the system and also with the local agencies of the carriers and keeping the customers updated
• Follow up of the documentation and managing the corrections if needed
• Posting of the docs to the customer as per the payment term
• Process Non Conformances (NCM) as agreed with the related Sales Dept.
• Regular information exchange with sales departments
• Files all relevant documents
• Consolidation of monthly forecasts for BCT region
• Update of APO system
• Monthly reports prepared for sales
• Reporting extraordinary situations
• Acting as the back-up of sales executives
• Preparation of price offers, documentation in relevant systems, follow-up and update of dealer/customer price lists, preparation of necessary documents for tender
• Follow-up of samples’ results (business potential)
• Creation of new customer data, world account registrations, coface limit applications of new customers
• Preparation and organization of annual import & export license and registration documents (Health certificates, CEP, DMF, etc)
• Coordination of departmental exhibition/customer events, internal events, promotional and PR related activities
• Coordination of customer surveys

Qulaifications-

• Bachelor Degree or equivalent qualification
• 2-4 years of working experience in Supply Chain or Logistics.
• Excellent IT Literacy level. (SAP User)
• Fluent English (written and oral)
• Strong interpersonal/organizational skills

General Responsibilities-

• Communication with the customers / colleagues in order to maintain and sustain good relations
• Active representation of BASF’s interests.
• Setting an example and communicating to corporate values and principles of the BASF Group.
• Contribution to maintaining the long-term competitiveness of the BASF Group.

EHS and Information protection-

• Live and promote "we never compromise on safety". Follow all environment, health and safety related precautions
• Business related information and documents should be protected against misuse or loss by appropriate Information protection measures

Compliance and Code of Conduct-

• Actively represent BASF Group interests and act as a role model with regards to Compliance and Code of conduct, ensure adherence to legal regulations and the company’s internal guidelines as well CORE values and principles.

Strategy related focus-

• Be aware and support the implementation of the company strategies (both Global and Regional level) within one’s scope of responsibility