Customer Support Specialist - Teleperformance

Job Title:

Customer Support Specialist

Requirements:

- Graduated from any major

- Fluency in English

- Communication skills

- Leadership

- Decision making

- Inspiring people

- Management

- Project management

Salary & Benefits :

- 6000 EGP Net Monthly salary

- 1000 EGP overnight shift

- Profit Share up to 18,000

- Gym access

- Medical insurance 150,000 EGP

- VPN Line ( Minutes & Internet)

- Free Learning and development programs

- Transportation all over Cairo

Job Responsibilities:

- Troubleshoot customer device or line issues

- Discover the best possible solutions

- Deliver to the customers the solutions and make sure the issue is fixed

- Test the Device or line to make sure that the issue has been fixed

- Analyze Bills to Recommend Cost Savings

- Plan Telecom Installations and Upgrades

- Offer Recommendations to Management

Working Hours and Location :

- TP Plaza New Cairo 5th Settlement

- Rotational shifts

- 8 working hours +1 hour break

- 2 days off