وظائف مدير حسابات بشركة London Stock Exchange Group LSEG

Account Manager - LSEG (London Stock Exchange Group)

Role Purpose

• Manages and grows revenue and market share across all Business Units in designated accounts by maximizing customer satisfaction.
• Develops and maintains high level relationships to ultimately drive revenue growth and retention.
• Develops and executes account strategy collaborating with sales specialists to deliver a comprehensive product offering to meet overall customer needs.
• Develops key stake holder communities both internal and external.

Responsibilities

• Maintain deep knowledge of the designated accounts and the clients’ workflow and challenges.
• Act as point of contact for the client and orchestrates the entire relationship within designated accounts.
• Strategically develops, executes and maintains a growth-centric account plan and own overall strategy for revenue growth and retention.
• Accountable for end-to-end service delivery and performance.
• Establishes strong, long-term customer relationships and identifies new business opportunities and maintains relationships with key decision makers.
• Applies knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth.
• Keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to other internal stakeholders.
• Tracks customer activity in internal systems in order to execute on account strategy, identify additional opportunities and promote accurate forecasting.
• Maintains up to date product knowledge on all products and solutions.
• Regular value-add meetings with key users.
• Provide high level specialised training on product and functionality.
• Increase product stickiness by demonstrating relevant new content and functionality that enable end users to be successful.

Skills & Competencies

• Strong understanding of customers and their business model and workflows.
• Strong relationship building skills and experience in establishing C level relationship.
• Ability to develop client / account strategy, provide direction to sales team and lead from the front.
• Proven account management experience in a customer facing environment required.
• Strong interpersonal skills.
• Ability to develop and execute an account plan
• Problem solving skills and ability to understand, articulate, structure and solve client needs.
• Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.
• Strong collaboration skills.