وظائف مهندسين بشركة NASPS

Engineering Jobs Cairo, Egypt Full Time Applications : 0

Job Description

NASPS is looking for a Technical Support Engineer to provide enterprise-level assistance. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
requirements:
you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Fortinet, Linux or similar certification is a plus.
Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Responsibilities
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via Face-to-face, phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g., DC , Infra , software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients
Requirements
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Required courses or certifications is plus in Microsoft (MCSA) , Linux(RHCA ) plus , Cisco(CCNA) or similar technologies is a plus
benefits:
• very attractive package
• transportation provided
• medical and social insurance
• lunch allowance

Skills Requirments

• Good understanding of computer systems - mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help - both written and verbal