Sales Support Officer - CIB

Description
 
Business development

Screen & review turned in applications to ensure that all needed documents / signatures are provided, according to CBE regulations & bank’s policies
Call back customers & online referrals to ensure that all points in the approved call back script are covered and confirmed by the customers
Perform I-Score checking on turned in applications to insure that minimum accepted standards are met before submitting cases to the Credit Assessment & Fulfilment department (CAF)
Enhance approval rates through proactive salvaging of all rejected cases & review any supporting documentation received from sales channels to the rejected application
Direct applications to CAF, and follow up on cases approvals / rejections to ensure efficiency and enhance TAT and deliver the approved documents to the concerned sales supervisor
Provide regular competent feedback sales channels on turned in applications, approval & rejection rates to maintain the high quality of turned in applications and to support in improving booking efficiency and sales numbers
Provide feedback and necessary support to sales channels on submitted applications and receive required supporting documents with the intent of salvaging cases
Ensure the awareness of distribution channels staff on loans & OD policies to raise the quality & productivity of application
Conduct a monthly report on the current situation of each of the assigned branches in terms of rejection rates 
Policies, Processes and Procedures

Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day- to-day operations

Follow the day-to-day operations related to own jobs in respective department to ensure continuity of work

Compliance

Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks

 
Qualifications
 
Qualifications & Experience:

Bachelor’s degree of commerce, finance, business administration, accounting or equivalent
Minimum 1 - 3 years of relevant experiences
 

Skills:

Good command of English language and Arabic languages
Very good command of Microsoft office
High communication and presentation skills
Self-motivated team player, decision maker, qualitative and quantitative analysis
 
Primary Location: Egypt-Cairo-MOBTADAYAN
Work Locations: 49 Mohamed Ezz El Arab - Mobtadyan BLDG    
Job: Back Office
Organization: RETAIL BANKING
Shift: Day Job
Job Type: Full-time Outsource
Travel: No
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