Description

As a VAS Support Engineer you will operate and maintain the Services Management VAS nodes based on daily working hours & On call basis, solve individual or global internal/external customers complains., report and escalate the network problems according to the agreements & rules, and to implement required network changes with minimal impact on the customers.   

Job Responsibility

• Perform housekeeping and system monitoring to prevent problem before its occurrence. 
• Act upon escalated alarms /complains from the services operations front line Team.
• Solve individual or Global Customers Complains through remedy system (Seibel) or mails.
• Implement required network configuration and operational changes including Upgrades & expansions. 
• Apply different configuration changes with minimal impact
• Launch commercial projects/ prepaid customers promo’s and apply the required testing according to the agreed KPI’s
• Escalate and follow up problems with vendors, evaluate & implement their recommendations.
• Regular management update as per agreed on KPIs

Required Criteria

• Good knowledge of telecom network services and telecom protocols SS7,TCP/IP.
• Good knowledge in IT operating systems (Unix, Linux … etc.) and system administration.
• Good knowledge of Database technologies, has a good knowledge in Data Base administration.
• Good knowledge on security and audit concept 
• Sound technical capability and leadership skills.
• Excellent interpersonal and communication skills.
• Excellent presentation skills.
• Ability to work under pressure.