وظائف تلى سيلز بشركة اتصالات

وظائف تلى سيلز بشركة اتصالات

Telesales Jobs Cairo, Egypt Full Time

Job Description

Telesales Executive.Telesales & Strategic Partners - Etisalat

Job Description
 
Telesales Executive.Telesales & Strategic Partners 
Description
 
Job Purpose

To assure proper handling of customers' requests & complaints received via different channels, to maintain high level of customer satisfaction, respond within the agreed SL, follow up and coordination with other relevant department until reaching case resolution.

Key Accountabilities:

Use customer's concerns & complaints to analyze their underlying basis and make recommendations on how to enhance the system, process, or policy to eliminate the complaints.
Delivering suitable replies for customer complaints after seeking management review of complaint that includes proper legal input
Validation of customer requests/complaints.
Handling customers' daily requests & complaints received via different channels faxes and/or e-mails effectively and efficiently.
Handling the above, as per agreed-upon processes & procedures. And with high level of accuracy as per performance agreement.
Analysis and reporting of customer's complaints.
Communicate positively with all concerned departments in order to facilitate the customer's reception of the expected distinguished service. 
Communicating status of customer's request/complaint to customers professionally.
Updating the database with modifications upon customer's requests
 
Qualifications
 
Qualifications and Experience:

Bachelor Degree in discipline.
1 to 2 years Experience in customer operations.
Experience in billing analysis, troubleshooting and technical support is a plus
Good command of English both writing and speaking.
Good knowledge of MS Office application
Cooperative in a team work environment
Flexible and responsive
 
Primary Location: EG-C-Maadi
Job: Executive
Organization: Etisalat-Misr

Skills Requirments

  • Good command of English both writing and speaking.
  • Good knowledge of MS Office application
  • Cooperative in a team work environment
  • Flexible and responsive

you can apply through this link :

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Job Summary

  • Date Posted : 2 years ago
  • Job Type : Full Time
  • Experiance : 1 year(s)
  • Location : Cairo, Egypt
  • Gender : Any

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