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WE Data is currently hiring “Quality assurance Specialist” with the below requirements:

-(0-2) years of experience
-IT/Computer science/Engineering background
-PMD
-ITIL
-Audit main principles and types

With the below job responsibilities;

· Acts as IT SPOC for:

o all IT Processes related work with corporate processes management.

-Capture, analyze, design and document the IT functions/operations ” activities” and create efficient processes to deliver the best outcome and accomplish business objectives.

-Ensure proper definition of SLAs, OLAs, escalation matrices and KPIs.

o External and Internal corporate auditing.

-Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends.

-Responsible for planning and executing frequent audit on processes, procedures, and SLAs/OLAs to ensure operational success.

-Responsible for ensuring policy, process and procedure documentation is relevant and up to date and easily accessible.

-Continually revisit, update and enhance checklists and ensure proper delivery of audit reports.

-Attending meetings with auditees to develop an understanding of business processes

-Conducts formal and informal reviews at pre-determined points throughout the development life cycle

-Preparing reports to highlight issues and problems and distributing the reports to the relevant people

-Following up on the established correction/corrective/preventive action plans, ensuring their effectiveness.

· Manage continuous improvement program by analyzing the findings from internal and external audit programs to the root cause analysis.

· Disseminate culture of quality through quality awareness sessions.

· Providing ad hoc advice and guidance to managers and staff at all levels.