وظائف مسؤول تنفيذي لوسائل التواصل الاجتماعي بشركة راية

Social Media Executive - Raya Holding for Financial Investments

Key job responsibilities

• Moderate social media pages, and merchant’s communities in private groups.
• Communicate with industry professionals and influencers via social media to create a strong network
• Service community admin accounts, processing emails and complaints, escalating when necessary.
• Produce reports on relevant moderation statistics, issues and outcomes.
• Monitor all industry and company information and news to anticipate potential issues.
• Work with customer service to ensure all inquiries are handled in a timely and appropriate manner.
• Respond to customers regarding their Social Media messages in order to improve their experience.
• Proactively identify sales leads and educate in-market customers on product functionality and service
• Manage existing online cases, completing follow-ups and achieving operational metrics
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.

Skills

• Excellent communication Skills
• Problem Solving
• Ownership
• Functional Skills
• Ideas presentation and Taking initiative
• Continuous Learning
• Customer Centricity
• 1-2 years’ experience, preferably in customer care/ social media monitoring.
• Faculty of Commerce graduate or any related filed, preferable grade at university to be excellent or very good