وظائف خدمة عملاء ببنك HSBC

GLCM DIGITAL CUSTOMER SERVICE EXECUTIVE - HSBC

Priniciple Responsibilities
Resolve customer queries through multiple channels including Live chat, Calls and Email communications
Acquire and update knowledge on procedures related to relevant process
Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set
Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
Ensure that the productivity, and quality levels are achieved as per the standards set for the process.
Instructions/requests to be correctly interpreted, understood and implemented.
Ensure that the process related procedures are implemented as per the process manuals.
Ensure that fraud/errors/irregular transactions (if any) are identified and escalated
Requirements
Ability to speak and understand English fluently.
Ability to write business letters and reports
Good conversational skills to hold the attention of the customer on the telephone.
Ability to grasp quickly.
Ability to understand and interpret numeric data.
Minimum, basic computer knowledge.
Flexibility to work shifts.
Ability to build rapport with people.
Ability to maintain focus while working with voluminous data.
Good MS Office skills.
Good reporting and reading MIs.
Understanding real-time urgency.