وظائف خدمة عملاء بشركة Japan Tobacco International JTI

Customer Service Associate - JTI (Japan Tobacco International)

Customer Service Associate - New Cairo, Egypt

Department Customer Service

Location 5th Settlement, New Cairo

Role Permanent

Purpose of the Position

ensuring continuous and smooth supply of quality finished goods to distributors at the best cost - The position plays a central role acting as a link between the factory and Market Managers/distributors, involving both internal and external partners, with particular emphasis directed to the coordination of the following

• Maintain, in liaison with distributors, factory, and Market managers a product supply pipeline to all markets focusing on achieving the right balance between product freshness and sufficient market stock.

Main Responsibilities

• Timely and accurate processing of orders to the factory, maintaining systematic follow-up in relation to the conformity of their execution.
• Monitor actual production and stocks in transit - Ensure timely issuance of shipping documents to distributors and keep distributor informed of any change affecting order/shipment.
• Timely reporting on a daily orders update report.
• Monitoring & communicating with distributors, Market, and other stakeholders any aging credit limit value & days to ensure timely receipt of payments.
• Timely submission of quality complaints.
• Ensure that all activities undertaken by the Customer Service department fully comply with company policies and procedures.

Skills & Experience

• University degree in Business Administration, Supply chain or Finance
• Broad experience in export supply chain management 5 years in large FMCG multinational company
• Fluent in English, (written & spoken). Excellent work ethics especially adherence to deadlines
• Experience with working with an ERP (e.g. SAP, Oracle, Microsoft Dynamics)
• Proficient with Excel. The ability to acquire quickly new software and basics in MS Access and/or other BI tools is a plus