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Engineering Jobs Cairo, Egypt Full Time

Job Description

Senior Support Engineer _VOIS

Posting Country:  Egypt
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role purpose:  To operate and provide a second line support service to Enterprise service platform on the application level to meet the expected availability and performance

Key accountabilities and decision ownership: 
•    Technical Operation:
o    Manage the platform backend servers. 
o    Ensure to meet the systems availability for all the backend systems excluding planned outage.
o    Follow-up on the daily health checks and fix problems once they appear on a server.
o    Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.
o    Clear notification for any production problems - IR report
o    Escalate and communicate raised issues from Vodafone OpCos to the 3rd line of support.
o    Keep up to date with the new product versions and new releases.
o    Transfer the knowledge to the first line of support.
o    Transfer the knowledge to the new comers in the support team.
o    Ensure to use the pre-production environment for testing activities before launching a new service.
o    Ensure to maintain the preproduction environment similar to the production platform. 
o    Ensure to maintain the preproduction environment availability for all the backend systems excluding planned outage.
o    Manage installing and upgrading software. This includes the deployment of new shipments
o    Managing any crisis related to the system
o    Follow the crisis management process  

Core competencies, knowledge and experience:
•        The potential candidate should have a technical background (software engineering, information technology, system integration, …) or a similar education with some kind of working experience as well (best case 3 years+)
•    Experience in maintaining and administrate Jira Software, Jira Service Management and Confluence
•    Experience in maintanance  of Jira-/Confluence instances incl. System updates, analysis of logfiles and execution of probing
•    Know-how with relational databases and application knowhow for java applications
•    Experience with Groovy or similar script-languages / solution of complex challenges
•    Knowhow regarding agile delivery models (Scrum, Kanban)
•    Can work self-reliant, quick understanding of complex problems, self-organized, team-oriented, …

Must have technical / professional qualifications: 
•    Bachelor of computer science / engineering   
•    3-6 years IT Support, system administration & Operation.
•    Strong Troubleshooting and problem solving skills 
•    Fluent English both oral and written is a must.
•    Ownership and commitment attitude 
•    Excellent analytical thinking skills 
•    Handling multi-tasks 
•    Ability to work under Pressure

Key performance indicators:
•    Ensure that All Services are SLA compliant
•    Ensuring that the Operation Quality is being done and reflected in the Operation.
•    Ensure that all incidents are solved within the agreed SLA
•    Ensure to meet the systems availability for all the backend systems excluding planned outage.
•    Report on agreed KPIs according to the governance process.

#_VOIS #movewithus


you can apply through this link :

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Job Summary

  • Date Posted : 1 week ago
  • Job Type : Full Time
  • Experiance : 3 year(s)
  • Location : Cairo, Egypt
  • Gender : Any

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