وظائف تنفيذى خدمة عملاء بشركة جوتن

Customer Service Jobs Cairo, Egypt Full Time

Job Description

Customer Service Executive - Jotun

JOB DESCRIPTION

Responsibilities:


• Execute customer’s orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure good and efficient customer service is provided.

• Perform invoicing of Customers’ orders in an accurate and efficient manner and respecting local laws and Jotun procedures.

• Coordinate the activities within the Customer Service Department assuring that the Customer orders are processed in a timely and efficient manner, promoting lean solutions and best practices.

• Follow up Customers’ complaints to ensure they are dealt with in a timely and efficient manner by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.

• Actively handle customers' inquiries through e-mail, telephone or face to face in a timely and professional manner in order to provide a high-quality customer service.

• Handle customer complaints effectively by quickly understanding the issue and coming up with sound solution in order to increase customer’s satisfaction

• Verify, enter and review system prices accurately with the customer’s purchase orders and sales orders.

• Communicate with sales and customers to verify that all details are correct and clear up any missing details or inconsistencies on orders.

• Monitor daily follow up of orders and change dates if applicable to achieve correct backlog and OTIF.

• Handle approved Sales Returns with appropriate information on charges and create credit note when required.


QUALIFICATIONS

 Education:

Bachelor (Required)


Language:

Arabic, English


Work Experience:

PF Customer ServiceOther qualifications (certificates, skills etc.):

PERSONAL QUALITIES AND WHAT WE OFFER

Competencies:


Acts on own initiative, makes things happen and accepts responsibility for the results
Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments
communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results

We Offer :

An international corporate culture founded on our four values; Loyalty, Care, Respect and Boldness.
A professional working environment that focuses on continuous improvement and innovation.
Insurance and pension schemes
A friendly and supportive working environment.

POSITION INFORMATION

Location:

Cairo

 


you can apply through this link :

Apply Link

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Job Summary

  • Date Posted : 2 weeks ago
  • Job Type : Full Time
  • Location : Cairo, Egypt
  • Gender : Any

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