Sales Manager - EG BANK
Career Opportunities: Sales Manager
Responsible for achieving the segment’s target and meeting the Mint program business plan.
Places daily sales targets for Mint personal bankers with strict monitoring and outcomes
Motivates, educates and embeds the sales culture and the Mint proposition within the whole Mint team and facilitates all needed support to achieve their targets.
Focus on proper implementation of the Mint program in regard to sales target and implementing the Mint proposition.
Defines prospect clients through targeting Youth centres by offering suitable products, attracts their funds to the bank and ensures performance to agreed service standards
Proposes various solutions to ensure mint customer satisfaction and meet Youth needs.
Develops relationship with clients through continuous visits and strengthening relationships with Youth centres’ management to ensure healthy relationship with the clients.
Close monitoring to the Mint team and ensuring proper training to maintain excellent service to ensure proper implementation of the Mint proposition.
Follows up on the team’s customers’ requests in a timely manner and ensures that they are delivered with the highest quality of service exceeding the customer expectation.
Communicates with the Youth Banking department regarding the Mint proposition enhancement and implementation through on ground activation or any other channel required.
Prepares an end of month report with the Mint personal bankers’ updates
Identifying suitable events to attract Youth clients to attract business and spread the awareness regarding the Mint program offered through EGBank.
Ensures that all clients’ files are updated and that all documents related to client are available in order to comply to KYC and AML Regulations
Adheres to affluent banking service quality standards
Ensures the adherence to policies and procedures guidelines, operations control, compliance, regulations, and the audit requirements, internal and external reporting obligations
KEY PERFORMANCE INDICATORS (KPIs)
Achievement of the segment’s target
Level of Service quality
Rate of Customer Satisfaction
Compliance to policies and procedures and operations control guidelines
Cross-selling ratio: number of products sold per-customer
Operating revenue and net income per customer
Percentage of inactive/zero balance accounts
Number of customers complaints and the recurrence of the same complaint
Customer feedback surveys and pulse checks
Customer satisfaction rate measured through customer satisfaction surveys
Achievement of the Mint team sales targets and quality targets
Number of out-dated customers’ profile
Number of remarks and recurrence of remarks in quality assurance reports
Number of remarks and recurrence of remarks in audit reports
Number of remarks and recurrence of remarks in compliance reports